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February 19, 2025

On-Call

🙋‍♀️ On-Call Readiness Reports

🙋‍♀️ On-Call Readiness Reports

Does your team know if everyone is actually set up for on-call before that first alert comes through? With On-Call Readiness, managers can finally confirm who on their team is prepared to respond—and who isn’t. Rootly’s On-Call Readiness report empowers enterprises to confidently deploy Rootly for on-call response, streamlining the process to reduce mean-time-to-acknowledge (MTTA) and elevate your product performance.

Why it matters
  • Confidence in Deployment: Know exactly when your staff is fully “on-call ready” to respond, letting you roll out Rootly’s paging and alerting capabilities with certainty.
  • Informed Configuration Management: Quickly see any missing or incomplete on-call settings, allowing you to easily guide team members through setup and ensure no one slips through the cracks.
  • Optimized Incident Response: By ensuring your engineers are fully prepared, you can minimize delays with deploying your on-call response processes, ultimately improving mean-time-to-acknowledge (MTTA) and overall service reliability.

🌝 New & Improved

🆕 Quickly edit your incident’s Slack incident channel naming convention in the Rootly dashboard.

🆕 Acknowledge your alerts directly in the push notification.

🐛 Team Admins are only able to reorder the Teams list based on their user permissions.

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🥸 Sync On-Call Schedules with Slack User Groups

🕵️‍♀️ /rootly lookup: Find and Filter Recent Incidents in Slack

👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

📄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together

🤝 Partial Shift Overrides in Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on Rootly.com

🔦 Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

🤖 Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

🔌 The Rootly Plugin for Zendesk