📈 Measuring On-Call Performance

Tracking and improving on-call performance is one of the most challenging parts of managing incident response. How fast is your team responding to incidents? Which systems are the noisiest for your responders? Usually this requires cobbling information together across many different systems and tinkering with data to find the right metrics that’ll answer these questions.

Now with Rootly’s On-Call Metrics Dashboard, all Rootly On-Call customers are able to have a fully optimized dashboard out of the box.

With our On-Call Metrics Dashboard, you can say goodbye to manual tracking and time-consuming SQL queries. Our out-of-the-box analytics dashboard delivers the data you need to optimize incident response and on-call performance—fast.

‍What’s included?

• Insight into Response Times: Track and measure how quickly your team is resolving incidents, so you can spot trends and address bottlenecks.
• Clear View of Workload Distribution: See how on-call responsibilities are shared across your team and services to ensure fairness and efficiency.
• Instant Value, Fully Customizable: Start using the dashboard immediately, with no setup required. Add, edit, or remove panels—or even create a brand-new dashboard tailored to your team’s unique needs, including alerts analytics.

With these actionable insights at your fingertips, your team can identify opportunities for improvement, resolve incidents faster, and ensure smoother on-call operations—all while saving time and effort.

‍Get started with Rootly On-Call today! Book a demo with our team to learn how Rootly can modernize your incident response at scale.

🌝 New & Improved

🆕 Audit events for each edit made to schedules are now available.

🆕 /rootly oncall command can now recognize the channel that it was executed in. If the channel is linked to a schedule, it will automatically pull up the on-call information for the schedule linked to that channel.

💅 Multi-select Rootly users to add them to a Schedule’s rotation.

💅 Easily search and find available Alert Source integrations.

🐛 Fixed display issue to allow for responsive Alert rows.

🐛 Fixed display issue to configure Slack channels and user groups per team.