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Top 7 PagerDuty Alternatives in 2024: Cost-Effective Solutions for Modern Teams

Once a leading on-call and alerting solution, PagerDuty is now seen as a legacy tool that struggles to meet the demands of modern SRE teams. Discover the seven most popular, cost-effective, and innovative solutions in the market for 2024.

JJ Tang

September 18, 2024

14 mins

Breaking Down the 2024 VOID Report: “Exploring the Unintended Consequences of Automation in Software”

In an era where automation and artificial intelligence are increasingly integral to software development and operations, the 2024 VOID Report sheds critical light on the nuanced impacts of these technologies. Here, we delve deeper into the report's key findings and explore predictions for the near future, weaving a comprehensive narrative highlighting challenges and opportunities.

Rootly

February 23, 2024

5 min read

Building a Privacy-First AI for Incident Management

Bringing AI into the game, Rootly isn't just playing it safe with privacy; we're setting a new standard. Discover the fusion of cutting-edge AI with uncompromised privacy in incident management

JJ Tang

February 14, 2024

5 min read

Enhancing Service Reliability: Uniting Rootly’s Incident Management and Backstage’s Software Catalog

We’re happy to announce that Rootly is now live and supported in the Spotify for Backstage Marketplace! In this blog post, we will delve into the key benefits of integrating Rootly and Backstage and why enterprises should prioritize service reliability.

Kyle McMeekin

January 31, 2024

6 min read

Does Every Incident Need a Retrospective? Here’s What the Experts Have to Say

In December, we held a roundtable discussion among Reliability Leaders on the topic of incident retrospectives. We explored whether they’re necessary, how to build the right culture around them, and what a successful retrospective entailed. As always, we had a wide range of opinions and a few hot takes. We’ve distilled some of the key takeaways from the discussion into this post.

Ryan McDonald

January 17, 2024

5 min read

Lessons in Incident Response I Learned While Waiting Tables

Before I stumbled into the tech industry (a story for another day), I spent several years in the customer service world as a server and front of house manager in restaurants. It was in these jobs that I first honed some critical skills that would later lead me on the path to incident response. In this article, I draw comparisons between life in the service industry and IT incident response.

Ashley Sawatsky

December 13, 2023

8 min read

When More Incident Commanders are Better

When incidents reach a heightened level of complexity and scale, Strong argues that companies ought to consider having multiple lead roles present, rather than a single Commander overseeing the entire response. In this post, he breaks down when and how he recommends you consider bringing additional command roles in.

Strong Liang

December 6, 2023

4 min read

Status Pages 101: How to Create a Status Page You and Your Customers Will Actually Want to Use

Status pages are a simple yet underutilized element of incident communication. Done well, they’re a low-lift way to keep your customers and stakeholders informed when incidents impact them. But without a solid approach, updating status pages can easily become a tedious and often neglected task during incidents. In this post, we’ll cover some tips to get your status page right.

Ashley Sawatsky

November 2, 2023

6 min read

Working Effectively With Executives During an Incident

For many people, the first and only times they interact with Executives is during an incident. It can be an intimidating first introduction! While Execs are first and foremost just people too, they tend to require some specific care when it comes to communication, especially when it involves issues that critically impact your business and customers. In this post, we’ll cover the best practices for communicating effectively with Executives during incidents.

Ashley Sawatsky

October 2, 2023

6 min read

Top 5 Resiliency Trends of 2023

In this guest post, Rohit Ghumare explores the most crucial trends for resiliency in 2023 – from automated incident management and real-time analysis to cloud-native services and human factors driving secure, collaborative workflows. By incorporating these cutting-edge approaches into your software development processes, you'll position your organization for long-term success.